Swift Support brings tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data into a single ITSM platform, on your own server or in the cloud.
Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)
Swift Support fits an internal IT department as well as a provider serving dozens of customers. These are the scenarios where it adds the most value.
Corporate IT departments serve hundreds or thousands of employees with limited resources. They need requests to arrive through an orderly channel, clear priorities and measurable results that management can see.
With Swift Support, employees raise their requests from a portal with the company’s branding, order services from the catalog and find answers in the knowledge base. The IT team works with SLAs, assignment rules and a dashboard that shows the real workload. HR and IT coordinate hires, exits and role changes in the same process, and the inventory records which equipment each person has.
Key modules
Banks, government agencies and regulated organizations operate under constant audits. Every change must be authorized, every access justified and, in many cases, information must stay inside their own infrastructure.
Swift Support can be installed on-premise, keeps an exportable activity log, controls access with more than 180 granular permissions and formalizes change management with risk assessment, approvals and a Change Advisory Board. Policies are kept in a document repository and vendor contracts are signed electronically and tracked until they expire.
Key modules
Telecom operators, network operations centers (NOC) and managed service providers receive infrastructure alerts all day and serve several customers at once. They need to react fast, find root causes and prove the work they have done.
Swift Support turns alerts from Zabbix, Prometheus, Nagios XI, OpManager and checkmk into tickets according to their severity, organizes requesters by company, prioritizes VIP customers and groups recurring incidents into problems. Time reports show hours worked and billable hours per agent, and CSAT measures each customer’s satisfaction.
Key modules
Tell us how your team works and we will show you how Swift Support adapts to your processes.
