Does Swift Support monitor my servers?

No. Swift Support is not a monitoring tool: it receives alerts from the tools you already use (Zabbix, Prometheus, Nagios XI, OpManager or checkmk) and turns them into tickets.

Does every alert create a ticket?

Only those matching the severities you configure for each integration; the rest are logged without opening a ticket.

How do I connect my monitoring tool?

Each integration has a webhook URL. You configure your tool to send notifications to that URL.

Zabbix and Prometheus Alerts to Tickets

ITSM processes

Let your monitoring catch the outage, not a customer complaint. Swift Support receives alerts from your monitoring tools and opens the incident automatically, ready to be handled.

Monitoring integrations for Zabbix, Prometheus, Nagios XI, OpManager and checkmk with webhook and severities — Monitoring Integrations

What it is and how it helps

Your organization probably already monitors servers, networks and services with specialized tools. The problem is that those alerts live in another console and someone has to see them, interpret them and open the ticket by hand. Monitoring Integrations connects both worlds.

Swift Support includes ready-made integrations for Zabbix, Prometheus, Nagios XI, ManageEngine OpManager and checkmk. Each one has its own webhook URL that you configure in your monitoring tool; from then on, alerts reach Swift Support and become tickets.

Not every alert deserves a ticket. That is why each integration defines which severities create one, using each tool’s own naming: for example disaster, high and average in Zabbix; critical and warning in Prometheus; CRITICAL and WARNING in Nagios XI; critical, trouble and service_down in OpManager; CRIT and WARN in checkmk. Swift Support does not replace your monitoring: it connects it to your service desk.

Key capabilities

Five ready-made integrations

Zabbix, Prometheus, Nagios XI, ManageEngine OpManager and checkmk.

Webhook per integration

Each tool has its own URL to send alerts to.

Severity filter

Choose which severities create a ticket and which are ignored.

Automatic ticket

Each relevant alert opens an incident that enters the normal handling and SLA flow.

Stats per integration

Alerts and tickets in the last 24 hours and running totals.

Alert log

Review the log of received alerts for troubleshooting and audit.

Enable or pause

Turn each integration on or off independently.

How it works

01

Enable the integration

Choose your monitoring tool and copy its webhook URL.
02

Configure delivery

In Zabbix, Prometheus, Nagios XI, OpManager or checkmk, point notifications to that URL.
03

Define severities

Select which severity levels should become tickets.
04

Handle the incident

The alert arrives as a ticket, is assigned by your rules and its SLA starts running.

Why it matters

From symptom to ticket in seconds

When the alert becomes a ticket automatically, the time between failure and response drops dramatically. And every infrastructure incident is documented and measured like any other, which feeds problem management and availability reports.

Proactive detection
No manual alert entry
Less noise thanks to severity filtering

Incidents measured against SLA
A basis for problem management
Makes the most of your existing monitoring

Operations center with monitoring screens and service desk agents

FAQ

Questions about Monitoring Integrations

If your question is not here, write to us and we will gladly answer it or show you the module in a demo.

Email us

contacto@swift-support.net

No. Swift Support is not a monitoring tool: it receives alerts from the tools you already use (Zabbix, Prometheus, Nagios XI, OpManager or checkmk) and turns them into tickets.
Only those matching the severities you configure for each integration; the rest are logged without opening a ticket.
Each integration has a webhook URL. You configure your tool to send notifications to that URL.