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Swift Support brings tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data into a single ITSM platform, on your own server or in the cloud.

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Business hours

Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)

Intelligence and data

For when the question is very specific. The SQL Runner gives authorized users read-only access to the entire Swift Support database, with an editor designed to work fast and safely.

SQL Runner with saved queries, table explorer, SQL editor and exportable results
SQL Runner

What it is and how it helps

Reports and Bruno AI cover most questions, but there will always be special analyses: cross-referencing equipment assigned per user, reviewing last month’s maintenance or finding accounts with no activity in 90 days. The SQL Runner is the tool for that kind of query.

The screen is split into three areas. On the left, saved queries, which can be shared with the team. In the middle, the table explorer: more than a hundred system tables, each with its column count and a search by table or column. On the right, the SQL editor with syntax highlighting and autocomplete (Ctrl + Space), which runs with Ctrl + Enter.

Security comes first: only SELECT statements are allowed and results are limited to 10,000 rows, so nobody can modify information from here. Results show the number of rows and execution time, and export to CSV or Excel in one click. Access is controlled by a specific permission.

Key capabilities

SELECT only

Data cannot be modified: read queries only.

Table explorer

Every system table with its column count and a search box.

Autocomplete

Ctrl + Space suggests tables and columns as you type.

Keyboard shortcuts

Ctrl + Enter to run without leaving the keyboard.

Saved queries

Save your queries and share them with the team.

Export to CSV and Excel

Download results ready for analysis.

Rows and execution time

Each result shows how many rows it returned and how long it took.

10,000-row limit

Protects system performance.

How it works

  1. 01

    Explore the tables

    Find the table or column you need in the explorer.

  2. 02

    Write the query

    Use autocomplete or start from a saved query.

  3. 03

    Run it

    Ctrl + Enter and review the results with their execution time.

  4. 04

    Save and export

    Save the query, share it and export to CSV or Excel.

Why it matters

All the flexibility of SQL, without the risk

Technical teams get exact answers without asking for direct database access or exporting backups. The organization stays in control thanks to read-only mode, the row limit and the specific permission.

  • Tailored analysis
  • No direct database access
  • Reusable queries
  • Exportable results
Swift Support report library
FAQ

Questions about SQL Runner

If your question is not here, write to us and we will gladly answer it or show you the module in a demo.

  • No. Only SELECT statements are allowed; any other statement is rejected.
  • Yes. Each query returns a maximum of 10,000 rows to protect performance.
  • Only users whose role has the corresponding permission.

Ready to see Swift Support with your own processes?

Book a guided demo: we review how your team works today and show you the modules that will add the most value.