Can I install Swift Support on my own servers?

Yes. Swift Support can be installed on-premise in your infrastructure or used in the cloud. An on-premise installation keeps your data inside your organization, which is especially valuable in regulated industries such as banking and government.

What does Bruno AI do, and is it safe?

Bruno AI answers plain-language questions about tickets, customers, agents and satisfaction. It works in read-only mode, is controlled by permissions, has a daily query limit and logs every interaction. Your organization does not need to manage keys from AI providers.

Does it integrate with my monitoring tools?

Yes. Monitoring Integrations receives alerts from Zabbix, Prometheus, Nagios XI, ManageEngine OpManager and checkmk through webhooks and turns them into tickets according to the severities you configure.

How is the system updated?

Through encrypted, digitally signed OTA (over-the-air) updates applied from within the system, with maintenance mode and the ability to roll back. Every update is recorded in the activity log.

Swift Support · IT Ticket Management

AI-powered help desk and ITSM

Tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data, all in one platform. On your own server or in the cloud.

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Swift Support · IT Ticket Management

Ask your operation and get answers

Bruno AI answers plain-language questions about tickets, customers, agents and satisfaction. Read-only, audited and with no AI keys to manage.

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Swift Support · IT Ticket Management

From ticket to project, all in one place

Problems, changes with a CAB, inventory, e-signed contracts, projects with Gantt and Kanban, and HR processes, all connected.

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Ticket management

SLA

Self-service portal

CSAT

Bruno AI

Problems

Changes and CAB

Inventory

Contracts and e-signature

Projects

HR onboarding

Policies

Reports

SQL Runner

Monitoring Integrations

Ticket management

SLA

Self-service portal

CSAT

Bruno AI

Problems

Changes and CAB

Inventory

Contracts and e-signature

Projects

HR onboarding

Policies

Reports

SQL Runner

Monitoring Integrations

Support specialist handling a ticket in Swift Support

26 modules
in a single
platform

What is Swift Support

The platform that organizes, measures and improves all your IT support.

Swift Support is a help desk and ITSM system that brings together ticket handling with SLAs, problem and change management, assets, contracts, projects and people processes in one place. With Bruno AI, anyone on the team can query the operation in plain language.

Spanish, English, French, Italian, German, Russian, Chinese and Hindi.

8 languages

Each user works in their own

IT team reviewing satisfaction results in Swift Support

Presenting the Swift Support CSAT report to a team

“How is CSAT doing so far this year?”

Bruno AI

Answers with your help desk data

Module families

Everything your IT
operation needs, integrated

26 modules grouped
into 5 families

Service desk

Everything your team needs to receive, prioritize, handle and close requests: tickets with SLAs, automation, a branded self-service portal, a service catalog, a knowledge base and satisfaction tracking.

Tickets SLA and automation Self-service portal Service catalog Knowledge base CSAT Internal chat Announcements

See modules

Service desk screenshot in Swift Support — Service desk

ITSM processes

Processes aligned with IT service management best practices: problem management with root cause analysis, risk-assessed changes, a Change Advisory Board, approvals and monitoring alerts turned into incidents.

Problems Changes CAB Approvals Monitoring Integrations

See modules

ITSM processes screenshot in Swift Support — ITSM processes

Assets and operations

The operational context around every ticket: equipment inventory, infrastructure diagrams, e-signed contracts, projects with Gantt and Kanban, HR processes and your organization’s policy repository.

Inventory Diagrams Contracts and e-signature Projects People (HR) Policies

See modules

Assets and operations screenshot in Swift Support — Assets and operations

Intelligence and data

Data-driven decisions: Bruno AI answers questions in plain language, the dashboard shows your operation in real time, reports export in one click and the SQL Runner gives read-only access to the entire database.

Bruno AI Dashboard Reports SQL Runner

See modules

Intelligence and data screenshot in Swift Support — Intelligence and data

Administration and security

Full control over who does what: customers and companies, roles with granular permissions and an activity log that records every relevant action in the system.

Customers and companies Roles and permissions Activity log

See modules

Administration and security screenshot in Swift Support — Administration and security

Integrated modules

Interface languages

180+

Granular permissions

Monitoring integrations

IT service center with agents and monitoring screens

Deployment options: on-premise or cloud

OTA updates

Encrypted, digitally signed packages with maintenance mode and rollback.

Data sovereignty

Install it in your own infrastructure and keep your information inside your organization.

Monitoring that opens tickets

Alerts from Zabbix, Prometheus, Nagios XI, OpManager and checkmk turned into incidents based on severity.

See integrations

E-signed contracts

Expiration alerts and built-in e-signature with SignWell or DocuSign.

See contracts

E-signing a contract managed in Swift Support

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Swift Support in action

What a well-run IT
operation looks like

Service center

Monitoring and help desk

Monitoring and help desk

Service center

Your monitoring alerts arrive as tickets and the team handles them against SLA.

Ticket queue

Service desk

Service desk

Ticket queue

Quick filters, priorities and visible SLAs to decide what to handle first.

Ask Bruno

Artificial intelligence

Artificial intelligence

Ask Bruno

Answers based on real data from your operation, in plain language.

Team projects

Assets and operations

Assets and operations

Team projects

Migrations and rollouts with tasks, Gantt, Kanban and real-time progress.

Contract signing

Contracts

Contracts

Contract signing

Vendor contracts signed electronically with SignWell or DocuSign.

CSAT results

Satisfaction

Satisfaction

CSAT results

Your users’ voice turned into KPIs for management.

Attention to detail

Service desk

Service desk

Attention to detail

Every conversation, internal note and attachment, in the ticket record.

Platform tour

See it from the inside

Real Swift Support v1.9.8 screenshots. Click any of them to enlarge it.

Ticket list

Ticket detail

Self-service portal

Service catalog

Knowledge base

CSAT report

Problem management

Change management

CAB board

Monitoring Integrations

Inventory

Diagrams

Contracts

Projects

People (HR)

Policies

Bruno AI

Dashboard

Reports

Time reports

SQL Runner

Companies

Customers

Roles

Permissions

Activity log

Settings

Why Swift Support

As powerful as the big names, as close as your own team

Traditional ITSM suites force you to buy several products and integrate them. Swift Support was born as a unified system: every module shares users, permissions, catalogs and data with the others, so information flows from ticket to problem, from problem to change and from change to report.

Everything integrated in one platform
AI included, no keys to manage
On-premise or cloud
Branded portal

Granular permissions and audit trail
8 interface languages
Secure OTA updates
Lightweight PHP + MariaDB architecture

Validated in pilot tests with ITSM specialists

Explore the platform

Support agent working the ticket queue in Swift Support

One queue for incidents, requests and alerts

See ticket management

Solutions

Built for demanding operations

Internal help desk

Corporate IT

Internal help desk

Corporate IT

Tickets with SLAs, a portal with the company brand, inventory, and onboarding and offboarding coordinated with HR.

See solution

Regulated industries

Banking and government

Regulated industries

Banking and government

On-premise installation, granular permissions, activity log, CAB and e-signed contracts.

See solution

NOC and providers

Telecom and services

NOC and providers

Telecom and services

Monitoring alerts as tickets, problem management, customers by company and billable time reports.

See solution

FAQ

What people ask us most

Have another question about modules, deployment, security or licensing? Read the full FAQ or write to us directly.

Book a demo

contacto@swift-support.net

Swift Support is a help desk and ITSM (IT service management) platform that brings together, in a single system, tickets with SLAs, a self-service portal, a service catalog, a knowledge base, CSAT, problems, changes, CAB, approvals, inventory, diagrams, e-signed contracts, projects, HR processes, policies, reports, SQL Runner and an artificial intelligence assistant called Bruno AI.
Yes. Swift Support can be installed on-premise in your infrastructure or used in the cloud. An on-premise installation keeps your data inside your organization, which is especially valuable in regulated industries such as banking and government.
The interface is available in 8 languages: Spanish, English, French, Italian, German, Russian, Chinese and Hindi. Each user can work in their own language.
Bruno AI answers plain-language questions about tickets, customers, agents and satisfaction. It works in read-only mode, is controlled by permissions, has a daily query limit and logs every interaction. Your organization does not need to manage keys from AI providers.
Yes. Monitoring Integrations receives alerts from Zabbix, Prometheus, Nagios XI, ManageEngine OpManager and checkmk through webhooks and turns them into tickets according to the severities you configure.
Through encrypted, digitally signed OTA (over-the-air) updates applied from within the system, with maintenance mode and the ability to roll back. Every update is recorded in the activity log.