1. Data controller
Swift Support (“Swift Support”), operating from Mexico, is responsible for processing the personal data you provide through this website, in accordance with applicable Mexican law on the protection of personal data held by private parties. For any matter related to this notice, write to us at contacto@swift-support.net.
2. Personal data we collect
Through the contact form we collect: name, company or organization, email address, phone number (optional), the topic you are interested in, the approximate size of your support team and the content of your message. For security reasons we also record the IP address from which the form is submitted. We do not request sensitive personal data.
3. Purposes
Primary purposes, necessary to handle your request:
- Answering your questions about Swift Support.
- Scheduling and delivering product demonstrations.
- Preparing and sending you proposals or quotes.
- Preventing misuse of the form (spam or abuse).
Secondary purposes, which help us serve you better: sending you information about Swift Support news and new versions. If you do not want your data used for these purposes, let us know by writing to contacto@swift-support.net; your refusal will not affect how we handle your request.
4. Data sharing
We do not sell or share your personal data with third parties for their own purposes. Your data may be processed by providers that render services to us (for example, web hosting and email) solely for the purposes described and under confidentiality obligations, and when required by a competent authority under the law.
5. Your rights and withdrawal of consent
You may access, rectify or cancel your data, object to its processing, withdraw your consent or limit its use by sending a request to contacto@swift-support.net that includes your name, a way to reply to you, a clear description of your request and, where applicable, a document proving your identity. We will reply within the time limits set by law.
6. Cookies and similar technologies
This website uses a technical session cookie that is essential to protect the contact form, and a preference cookie that remembers the language in which you prefer to view the site. On your first visit, the language is chosen based on your browser’s language and, when our hosting provider supplies it, the country you are connecting from; this information is not stored. If we enable web analytics tools, they may use cookies to understand in aggregate how the site is used. You can disable cookies in your browser settings.
7. Security
We apply reasonable administrative, technical and physical measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use.
8. Changes to this notice
We may update this privacy notice. Any change will be published on this same page, showing the date of the last update.
