What is Swift Support?

It is a help desk and ITSM platform with built-in artificial intelligence. It brings together tickets with SLAs, a self-service portal, a service catalog, a knowledge base, CSAT, internal chat, announcements, problems, changes, CAB, approvals, monitoring integrations, inventory, diagrams, e-signed contracts, projects, HR processes, policies, a dashboard, reports, SQL Runner, customers and companies, roles and permissions, an activity log and Bruno AI.

Do I have to use every module?

No. You can start with the help desk (tickets, SLA, portal and CSAT) and add the other modules as your operation matures. Role permissions also let you show each person only what they need.

Does Swift Support follow ITSM best practices?

Yes. The incident (ticket), problem, change, CAB, service catalog, knowledge base and service level modules follow the usual structure of IT service management best practices.

Can I customize forms and statuses?

Yes. In Settings you can define custom fields for tickets and services, statuses and transition rules for the ticket workflow, ID prefixes, email templates and canned responses.

Is there a dark mode?

Yes. The interface has both light and dark mode.

Can it be installed on-premise?

Yes. Swift Support can be installed on your own servers or used in the cloud. The on-premise version keeps your data inside your infrastructure.

What technology does it use?

Swift Support is built on PHP 8.4 and MariaDB, a lightweight, proven stack that any IT team can operate easily.

With encrypted, digitally signed OTA updates. The system verifies the package’s integrity, turns on maintenance mode, applies the update and lets you roll it back if something does not go as expected.

Does it integrate with other systems?

Yes. It includes email-to-ticket via IMAP, monitoring integrations via webhook, e-signature with SignWell or DocuSign, and an API with manageable access keys and request logging.

How is access controlled?

With granular roles and permissions (RBAC): more than 180 individual permissions grouped by module. It includes system roles and lets you create custom roles.

Is there a record of what users do?

Yes. The activity log records date, user, action, entity and description, with filters and CSV export.

Can customers see other customers’ information?

No. The portal area and the administration area are separated by role, and each customer sees only their own tickets.

Can Bruno AI modify information?

No. Bruno works in read-only mode: it queries data to answer, but never creates, modifies or deletes information.

Do I need an API key from an AI provider?

No. Bruno’s requests are handled through the Swift Support license server.

Can Bruno’s usage be limited?

Yes. Access is controlled with permissions and there is a daily query limit per user. Every interaction is logged.

How do I get started?

Book a guided demo. We review your current operation, show you the modules that will help you most and define the scope of a pilot together.

How much does it cost?

Licensing is quoted to fit your deployment option and the size of your organization. Write to us and we will send you a proposal.

Can I migrate my existing inventory?

Yes. The inventory supports CSV import to load your assets in one go.

Swift Support FAQ: Frequently Asked Questions

Product and modules

It is a help desk and ITSM platform with built-in artificial intelligence. It brings together tickets with SLAs, a self-service portal, a service catalog, a knowledge base, CSAT, internal chat, announcements, problems, changes, CAB, approvals, monitoring integrations, inventory, diagrams, e-signed contracts, projects, HR processes, policies, a dashboard, reports, SQL Runner, customers and companies, roles and permissions, an activity log and Bruno AI.
No. You can start with the help desk (tickets, SLA, portal and CSAT) and add the other modules as your operation matures. Role permissions also let you show each person only what they need.
Yes. The incident (ticket), problem, change, CAB, service catalog, knowledge base and service level modules follow the usual structure of IT service management best practices.
Yes. In Settings you can define custom fields for tickets and services, statuses and transition rules for the ticket workflow, ID prefixes, email templates and canned responses.
Yes. The interface has both light and dark mode.

Deployment and technology

Yes. Swift Support can be installed on your own servers or used in the cloud. The on-premise version keeps your data inside your infrastructure.
Swift Support is built on PHP 8.4 and MariaDB, a lightweight, proven stack that any IT team can operate easily.
With encrypted, digitally signed OTA updates. The system verifies the package’s integrity, turns on maintenance mode, applies the update and lets you roll it back if something does not go as expected.
Yes. It includes email-to-ticket via IMAP, monitoring integrations via webhook, e-signature with SignWell or DocuSign, and an API with manageable access keys and request logging.

Security and compliance

With granular roles and permissions (RBAC): more than 180 individual permissions grouped by module. It includes system roles and lets you create custom roles.
Yes. The activity log records date, user, action, entity and description, with filters and CSV export.
No. The portal area and the administration area are separated by role, and each customer sees only their own tickets.

Bruno AI

No. Bruno works in read-only mode: it queries data to answer, but never creates, modifies or deletes information.
No. Bruno’s requests are handled through the Swift Support license server.
Yes. Access is controlled with permissions and there is a daily query limit per user. Every interaction is logged.

Implementation and licensing

Book a guided demo. We review your current operation, show you the modules that will help you most and define the scope of a pilot together.
Licensing is quoted to fit your deployment option and the size of your organization. Write to us and we will send you a proposal.
Yes. The inventory supports CSV import to load your assets in one go.