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Swift Support brings tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data into a single ITSM platform, on your own server or in the cloud.

Contact
Business hours

Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)

Assets and operations

Know what you have, where it is and who is using it. The Swift Support inventory records every asset in your organization and connects it to tickets, contracts and HR processes.

Equipment inventory with tag, model, status, location and assigned person
Asset inventory

What it is and how it helps

Each asset has a unique tag (for example, AST-0001), serial number, model and manufacturer, status, location and the person it is assigned to. The list can be filtered by text (tag, serial, name or model), category, status, location and manufacturer, so you can find any device in seconds.

The inventory catalogs are managed from the same screen: categories, models, manufacturers, locations (for example, head office or branches), vendors and statuses. That way information is captured consistently and reports are reliable.

To get started quickly, CSV import lets you load your existing inventory instead of entering it item by item. The system also records each asset’s assignments, maintenance and movements, so its full history is available when it is time to decide on replacements or respond to an audit.

Key capabilities

Asset tag and serial number

Unique identification of every asset to locate and audit it.

Complete catalogs

Categories, models, manufacturers, locations, vendors and statuses.

Assignment to people

Who has each device and since when, with assignment history.

Maintenance

Record repairs and maintenance to know the real cost of each asset.

Movements

Transfers between locations and changes of owner are documented.

CSV import

Load your existing inventory in one go.

Equipment agreements

Equipment use agreement templates with terms of use by country.

Search and filters

By text, category, status, location and manufacturer.

How it works

  1. 01

    Set up the catalogs

    Create categories, models, manufacturers, locations, vendors and statuses.

  2. 02

    Load the inventory

    Import your CSV file or register assets one by one.

  3. 03

    Assign and document

    Hand out equipment to people and record maintenance and movements.

  4. 04

    Query and decide

    Use filters, reports and the SQL Runner to plan replacements and audits.

Why it matters

Context for every ticket, control for every audit

When a user reports a failure, knowing which device they have, what model it is and what maintenance history it has speeds up the diagnosis. And when the audit or year-end close arrives, the inventory is already up to date.

  • Always up-to-date inventory
  • History per asset
  • Identified owners
  • A basis for replacements
  • Integrated with onboarding and offboarding
  • Queryable with Bruno AI and SQL
SQL query of equipment assigned per user
FAQ

Questions about Inventory

If your question is not here, write to us and we will gladly answer it or show you the module in a demo.

  • Yes. The inventory includes CSV import to load existing assets in one go.
  • Yes. Assignments, maintenance and movements are recorded for each asset.
  • Yes. The inventory supports hardware, software and furniture, organized in categories you define.

Ready to see Swift Support with your own processes?

Book a guided demo: we review how your team works today and show you the modules that will add the most value.