Swift Support brings tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data into a single ITSM platform, on your own server or in the cloud.
Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)
The help desk is a critical system: if it stops, support for the whole organization stops. That is why Swift Support was designed with an architecture that is simple to operate, a secure update mechanism and a strict permission model.
All configuration lives on a single Settings screen, organized by area: general, tickets, CSAT, operations, integrations, portal and system. From there you define your company’s identity, how tickets behave and the integrations with other tools.
Built on PHP 8.4 and MariaDB: a proven, efficient technology stack that any IT team can operate easily.
Install it on your own servers (on-premise) or use it in the cloud, according to your policies and budget.
New versions in encrypted, digitally signed packages, applied from within the system.
More than 180 granular permissions, an activity log and audited sensitive actions.
Spanish, English, French, Italian, German, Russian, Chinese and Hindi for multinational teams.
Logo, colors, typography, custom fields, status workflows, email templates and more.
The same features in both options. Choose based on your security policies, your infrastructure and your team.
Swift Support is installed on your organization’s servers. Ideal when information must stay inside your infrastructure.
We take care of the infrastructure so your team can focus on serving users.
Swift Support updates are distributed as encrypted (XChaCha20) and digitally signed (Ed25519) packages. Before applying any change, the system verifies that the package is authentic and intact.
The digital signature is validated and the package is decrypted.
The system notifies users and protects itself while it updates.
Files are installed and database migrations are run.
If something fails, the previous version is restored; every step is recorded in the activity log.
Swift Support’s security does not depend on a single feature, but on several layers working together.
Agents spend their day inside the help desk. That is why the interface prioritizes readability, quick filters and consistency across modules, and includes a dark mode to reduce eye strain.
Book a guided demo: we review how your team works today and show you the modules that will add the most value.
