Swift Support brings tickets, SLAs, assets, changes, contracts, projects and an AI that understands your data into a single ITSM platform, on your own server or in the cloud.
Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)
Swift Support was built as a single system: every module shares users, permissions, catalogs, language and data. That is why a ticket can be linked to a problem, the problem can trigger a change, the change can be reviewed by the CAB, and it all ends up in a report or in an answer from Bruno AI.
You can start with the help desk and switch on the rest as your operation matures. Below you will find a detailed explanation of every module.
Everything your team needs to receive, prioritize, handle and close requests: tickets with SLAs, automation, a branded self-service portal, a service catalog, a knowledge base and satisfaction tracking.
Processes aligned with IT service management best practices: problem management with root cause analysis, risk-assessed changes, a Change Advisory Board, approvals and monitoring alerts turned into incidents.
The operational context around every ticket: equipment inventory, infrastructure diagrams, e-signed contracts, projects with Gantt and Kanban, HR processes and your organization’s policy repository.
Data-driven decisions: Bruno AI answers questions in plain language, the dashboard shows your operation in real time, reports export in one click and the SQL Runner gives read-only access to the entire database.
Full control over who does what: customers and companies, roles with granular permissions and an activity log that records every relevant action in the system.
Book a guided demo: we review how your team works today and show you the modules that will add the most value.
